We offer a 5 year limited warranty on the detachable peripheral corrugated plastic sidewall. If the defective is caused by cat scratches, the weather, water or cat urine, you may request a new one within 5 years from the date of purchase for a replacement.
STEP 1: Send us an email
Send us an email at firstname.lastname@example.org, we will create a RMA number and send you via email.
STEP 2: Receive the replacement unit
We will send you a replacement unit within a few days.
If for any reason you are not completely satisfied with your purchase, you may return any item within 30 days of receipt and we will gladly provide a full refund, replacement, or an exchange.